Search results for "warm expert"
showing 4 items of 4 documents
Individual and shared digital repertoires : older adults managing digital services
2023
The rise of public and other non-recreational digital services is based on the idea of catering to the daily needs of the citizens cost-efficiently and with ease. Previous research has approached the use of digital services mainly from the perspective of an individual, while the significance of shared practices of use has attracted only a little attention. In this article, we (1) examine the incentives and limitations associated with the use of non-recreational digital services, which either encourage or discourage older adults to use them. Based on the first question, we then ask (2) how older adults in this study manage those non-recreational digital services they have chosen to use. Our …
Warm experts for elderly users : who are they and what do they do?
2018
This paper examines “warm experts”—that is, nonprofessional persons who help inexperienced users come to terms with digital devices—and their significance for the use of digital media in everyday life by elderly Swedes. We analyze data from a national survey (N = 1264) and from qualitative, semistructured interviews with 18 elderly Swedes (aged 65+). Our data reveal that the warm expert usually is a closelyrelated person, often a child or grandchild, who is strongly involved in nearly every stage of technology domestication, from appropriation (i.e., identifying the need, buying the item, and installing and adjusting it) to incorporation (i.e., choosing and downloading suitable apps, teachi…
Enhancing Older Adults’ Digital Inclusion Through Social Support : A Qualitative Interview Study
2022
AbstractA lack of social support can hinder older adults’ digital inclusion. This chapter examines the connection between social and digital inclusion by focusing on the process of acquiring social support for digital technology use among older adults in Finland. Building on the concept of warm expert, the chapter shows that acquiring support for digital technology use is a reciprocal process that both enhances and requires digital inclusion. A qualitative analysis of 22 participant-induced elicitation interviews was conducted with older adults aged between 57 and 89. The chapter shows that social support reinforces digital inclusion by (a) ensuring older adults’ access to technology, (b) c…
Exploring heterogeneous ICT use among older adults: The warm experts’ perspective
2020
In this article, we (1) examine the various forms of support required by older users (75+) of digital technology and (2) provide a concrete, everyday life rationale for why warm experts play such a pivotal role in the processes of adopting and using ICT. Although warm experts are usually not older adults themselves, they provide an important mediating view on the technology use among older people that has not been rigorously addressed in previous studies. Thus, in our analysis we examine the younger family members’ views on acting as warm experts to their older family members. The research data consist of 22 extended group interviews (EGI) and observation carried out in Finland. Based on ou…